Free shipping for orders above 1100 EGP

Legal

Return Policy

Returns

We want you to love what you ordered. If something doesn't work out, we accept returns within 14 days of delivery for a full refund to your original payment method.

Eligibility

To be eligible for a return, your item must be:

  • Unworn, unwashed, and unaltered
  • In its original condition with all tags attached
  • In the original packaging

Items that are worn, washed, damaged, or missing tags cannot be returned. Sale items are final sale and cannot be returned or exchanged.

How to Return

To initiate a return, please contact us through our website with your order number and reason for return. We will provide you with a return shipping label and instructions on how to send your package.

Exchanges

If you need a different size or color, we recommend returning the original item for a refund and placing a new order to ensure the item you want is still available.

Refunds

Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that it may take additional time for the refund to appear on your statement depending on your bank.

Shipping Costs

Return shipping is free for domestic orders. For international returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately with photos of the issue. We will arrange a free return and send a replacement or issue a full refund, including original shipping costs.

Late or Missing Refunds

If you haven't received a refund after 10 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you've done all of this and still have not received your refund, please contact us.

Questions

If you have any questions about returns, please contact us through the contact form on our website. We're here to help.

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Complimentary delivery on every order over 1100 LE — automatically applied at checkout. Arrives in 2 to 5 business days.

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