Refund & Exchange Policy

Exchange Policy

We gladly accept exchanges within 14 days of receiving your order, provided the following conditions are met:

• The item must be unused and in its original condition
• All original packaging must be included — box, dust bag, and authenticity cards

Exchanges are available for:

• A different color of the same product
• Another product of equal or higher value

Any price difference for a higher-value item must be covered by the customer. Shipping fees for exchanges are the customer's responsibility, unless the item received is defective.

Refund Policy

Refunds are accepted within 14 days of receiving your order. To be eligible for a refund:

• The item must be unused and in its original condition
• Full original packaging must be returned — box, dust bag, and all included materials

Once your return is approved and received at our facility, we will process your refund to the original payment method within 7–14 business days.

Defective Items

In the rare event that you receive an item with a manufacturing defect, please take the following steps:

• Report the issue within 48 hours of delivery
• Provide clear photographs showing the defect

If the defect is confirmed by our quality team:

• Return shipping will be fully covered by VÉRA
• You will be offered a full refund or a replacement — your choice

Non-Returnable Cases

We are unable to accept returns or exchanges in the following circumstances:

• Items that show signs of use or wear
• Items damaged due to misuse or improper handling
• Natural leather variations — including differences in texture, grain, or color tone — are inherent characteristics of genuine leather and are not considered defects